Ask Dangerous Lee – When you complain at a restaurant, why do they offer a complimentary meal?

Q: Why is it that when you complain about the food at a restaurant they give you a certificate for a complimentary meal?

Dawn C.

Whereabouts Unknown

A: Of course it’s so they can make it up to you the next time around, but it may also be a second chance to perfect their “special sauce”.

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