How To Keep Customers Coming Back to Your Business Posted on April 21, 2021July 29, 2022 By Leigh Langston The issue of customer retention plagues all business owners. How do you ensure that customers will return and not go to a competitor? The best solutions are often simpler than you think they would be. No amount of subtle manipulation will get you the same results as simply being open and honest with your customers. Here, we’ll give you a little advice on how to keep customers coming back to your business so that both you and they can enjoy the perks of customer loyalty. Create a Positive Experience You need more than just a good product if you want customers to return to your business. Experiences are what people remember. Every interaction doesn’t need to be grand in scale, but you need to do everything possible to give your customers a positive experience. Kind customer service, genuine interaction, delivering on promises—these are the things that get customers to choose a brand and stick to it. Interact With Them Frequently One of the best ways to keep customers coming back to your business is to stay in their view as much as possible, and this is where your online presence comes in. Staying in the loop via social media is crucial to putting your brand front and center in people’s minds. A solid and frequent online presence helps customers feel like they can interact with you more while also allowing you to reach out to them. Incentives for Repeat Business Sometimes, you need to sweeten the deal for the customer just a little bit if you want them to pick you over a competitor. Promotions, loyalty cards, and free giveaways are the kind of incentives that make more discerning customers choose one business over another. They don’t even have to be large discounts or particularly earth-shattering rewards; just small displays of appreciation will do the trick for most people. Support Your Community For many small businesses, the local community is imperative to long-term success. Being a curmudgeon and never helping that community will only drive your customers away. There are many ways your business can help the neighborhood, and it doesn’t always have to involve massive amounts of money or time. Seek out these opportunities to show your community that you care, and customers will support you in turn. About Author Leigh Langston editor See author's posts Share this:Click to share on Twitter (Opens in new window)Click to share on Pinterest (Opens in new window)Click to share on Tumblr (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Facebook (Opens in new window)MoreClick to email a link to a friend (Opens in new window)Click to print (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on WhatsApp (Opens in new window) Related News business competitionbusiness promotioncreating customer experiencescustomer loyaltycustomer retentionincentives for repeat business
News How to Create a Business People Want to Work For Posted on November 3, 2021November 3, 2021 Keeping your employees for the long term is one of the best things you can do for your business. Keeping employees around helps you maintain consistency across work, and cut costs on hiring and recruiting new workers. Not to mention being a company that people love working for improves productivity… Share this:Click to share on Twitter (Opens in new window)Click to share on Pinterest (Opens in new window)Click to share on Tumblr (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Facebook (Opens in new window)MoreClick to email a link to a friend (Opens in new window)Click to print (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on WhatsApp (Opens in new window) Read More
News Reflections of a Love Supreme: Remembering Mary Wilson Posted on February 23, 2021April 25, 2022 by Tom Ingrassia Remembering Mary Wilson Every decade has its musical phenomenon. The 1960s had Motown and Motown had The Supremes. Elegance, glitter and talent mixed with a sassy earthiness made The Supremes unforgettable in performance, and kept crowds cheering for decades. In fact, this year marks the 60th anniversary… Share this:Click to share on Twitter (Opens in new window)Click to share on Pinterest (Opens in new window)Click to share on Tumblr (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Facebook (Opens in new window)MoreClick to email a link to a friend (Opens in new window)Click to print (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on WhatsApp (Opens in new window) Read More
News Black Women Unite to Form Mothers of Civilization Day Posted on November 21, 2021November 21, 2021 A New Holiday for Mothers Every year, we honor our mothers who gave birth to us, but we often do not think of the woman who gave birth to humanity, which is the original woman, the Black woman. Did you know that according to an anthropologist named Donald Johanson and… Share this:Click to share on Twitter (Opens in new window)Click to share on Pinterest (Opens in new window)Click to share on Tumblr (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Facebook (Opens in new window)MoreClick to email a link to a friend (Opens in new window)Click to print (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on WhatsApp (Opens in new window) Read More