22crime1

Think High-Income Neighborhoods Are Crime Free? Think Again!

I’ve lived in many high-income neighborhoods. The median income is usually over $100,000. Home prices range from $400,000 to well over $1 million. These are neighborhoods where many feel comfortable leaving their doors unlocked. Garages are open and unattended for hours. Neighbors walk their dogs daily. Kids run around freely. The schools are highly-rated, and…

customer service

Is Good Customer Service a Lost Art?

Imagine that, for the fourth time this week, your Internet has failed you. Again, you find yourself sitting on the phone, listening to terrible jazz music, waiting for a customer service representative to take your call. By the time you receive a real person to complain to, you are probably frustrated beyond belief and are…